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Enhance customer protection and procedure simplications to increase financial service accessibility for the poor and other last mile population
Vietnam Bank for Social Policies establishes mechanisms to ensure interests of customers through a well-controlled process.
VBSP's lending programs are applied preferential interest rates or approaching market rates to reduce financial difficulties for the poor and policy beneficiaries. In addition, lending, debt collection, interest collection and savings taking of VBSP are provided in a convenient and fee-free at commune transaction points. This approach therefore saves time and travel expenses for customers.
Set of procedures for handling work; information about lending rates, deposit rates, policies related to policy credit are open published at commune transaction points, in VBSP offices at all levels and at VBSP website to ensure information transparency, facilitating the supervision of the Government and people on the activities of VBSP.
Besides, VBSP has set up a hotline phone number and arranged a suggestion box at all bank offices and transaction points; open the "Questions and Answers" category on the Website to receive feedback from people and customers.
People have closely updated with the policy of borrowing loans
VBSP has strengthened the capacity of officials in credit procedures for individuals and businesses, as well as promptly updated on website for people easily accessing information. To simplify the lending procedure, VBSP allows the borrowers to send the notarized copies or copies with original document to reconcile instead of verified documents by competent authorities as before.
- STEM Credit - Nurturing Dreams of Knowledge
- 2025 Implementation Project Report “Promoting Financial Inclusion in the Development of the Cooperative Economy in the Digital Economy in Vietnam”
- Vietnam Bank for Social Policies and the Journey of Building a Public Financial Institution for the People
- Regulations on the Organization and Operations of Vietnam Bank for Social Policies (VBSP)
- Synchronizing solutions to ensure safe and effective credit operations
- VBSP'S PROGRESS REPORT IN 2025
- VBSP: Breakthrough in a year full of challenges
- Policy credit - The “midwife” of poverty reduction
- Dak Lak promotes social policy credit to advance sustainable poverty reduction in rural areas
- Supporting reintegration and stable livelihoods for rehabilitated individuals
- VBSP supports the poor on its development process
- VBSP develops digital financial service based on IT technology modernization
- Products are always designed towards convenience for customers
- VBSP altogether prevent against Corona virus disease (COVID-19)
- VBSP provides various credit schemes for the poor and other last mile population
- VBSP broadens banking service network and channels
- Newsletter Vol 16
- Financial inclusion: Empower Vietnamese women
- Poor households are supported to access VBSP's inclusive finance
- Effective credit policy for ethnic minority
- STEM Credit - Nurturing Dreams of Knowledge
- 2025 Implementation Project Report “Promoting Financial Inclusion in the Development of the Cooperative Economy in the Digital Economy in Vietnam”
- Vietnam Bank for Social Policies and the Journey of Building a Public Financial Institution for the People
- Regulations on the Organization and Operations of Vietnam Bank for Social Policies (VBSP)
- Annual Report 2024
- Synchronizing solutions to ensure safe and effective credit operations
- VBSP'S PROGRESS REPORT IN 2025
- VBSP: Breakthrough in a year full of challenges
- Policy credit - The “midwife” of poverty reduction
- Dak Lak promotes social policy credit to advance sustainable poverty reduction in rural areas
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