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Enhance customer protection and procedure simplications to increase financial service accessibility for the poor and other last mile population
Vietnam Bank for Social Policies establishes mechanisms to ensure interests of customers through a well-controlled process.
VBSP's lending programs are applied preferential interest rates or approaching market rates to reduce financial difficulties for the poor and policy beneficiaries. In addition, lending, debt collection, interest collection and savings taking of VBSP are provided in a convenient and fee-free at commune transaction points. This approach therefore saves time and travel expenses for customers.
Set of procedures for handling work; information about lending rates, deposit rates, policies related to policy credit are open published at commune transaction points, in VBSP offices at all levels and at VBSP website to ensure information transparency, facilitating the supervision of the Government and people on the activities of VBSP.
Besides, VBSP has set up a hotline phone number and arranged a suggestion box at all bank offices and transaction points; open the "Questions and Answers" category on the Website to receive feedback from people and customers.
People have closely updated with the policy of borrowing loans
VBSP has strengthened the capacity of officials in credit procedures for individuals and businesses, as well as promptly updated on website for people easily accessing information. To simplify the lending procedure, VBSP allows the borrowers to send the notarized copies or copies with original document to reconcile instead of verified documents by competent authorities as before.
- Vietnam’s Experience in Agricultural Development
- Maintain policy credit transaction points
- Hung Yen is intensifying entrusted policy credit
- Strengthening cooperation between the Policy Bank of the Lao People's Democratic Republic and the Vietnam Bank for Social Policies (VBSP)
- Signing Task Assignment Minute between VBSP and VICEM
- VBSP PROGRESS REPORT - FIRST 6 MONTHS OF 2025
- Giving Tet gifts to the poor households and policy beneficiaries
- Results of Social Policy Credit Loan Scheme in implementing 03 National Target Programs (2020-2025)
- Ensuring Continuous Operations of VBSP to Best Serve the People
- Inspiring Stories on the Journey Out of Poverty
- VBSP supports the poor on its development process
- VBSP develops digital financial service based on IT technology modernization
- Products are always designed towards convenience for customers
- VBSP altogether prevent against Corona virus disease (COVID-19)
- VBSP provides various credit schemes for the poor and other last mile population
- VBSP broadens banking service network and channels
- Newsletter Vol 16
- Financial inclusion: Empower Vietnamese women
- Poor households are supported to access VBSP's inclusive finance
- Effective credit policy for ethnic minority
- Vietnam’s Experience in Agricultural Development
- Maintain policy credit transaction points
- Hung Yen is intensifying entrusted policy credit
- Strengthening cooperation between the Policy Bank of the Lao People's Democratic Republic and the Vietnam Bank for Social Policies (VBSP)
- Signing Task Assignment Minute between VBSP and VICEM
- VBSP PROGRESS REPORT - FIRST 6 MONTHS OF 2025
- Giving Tet gifts to the poor households and policy beneficiaries
- Results of Social Policy Credit Loan Scheme in implementing 03 National Target Programs (2020-2025)
- Ensuring Continuous Operations of VBSP to Best Serve the People
- Inspiring Stories on the Journey Out of Poverty
LENDING INTEREST RATE
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DEPOSIT INTEREST RATE
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