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Updated: 2020-03-18 13:23:35

Enhance customer protection and procedure simplications to increase financial service accessibility for the poor and other last mile population

Vietnam Bank for Social Policies establishes mechanisms to ensure interests of customers through a well-controlled process.

VBSP's lending programs are applied preferential interest rates or approaching market rates to reduce financial difficulties for the poor and policy beneficiaries. In addition, lending, debt collection, interest collection and savings taking of VBSP are provided in a convenient and fee-free at commune transaction points. This approach therefore saves time and travel expenses for customers.

Set of procedures for handling work; information about lending rates, deposit rates, policies related to policy credit are open published at commune transaction points, in VBSP offices at all levels and at VBSP website to ensure information transparency, facilitating the supervision of the Government and people on the activities of VBSP.

Besides, VBSP has set up a hotline phone number and arranged a suggestion box at all bank offices and transaction points; open the "Questions and Answers" category on the Website to receive feedback from people and customers.

People have closely updated with the policy of borrowing loans

VBSP has strengthened the capacity of officials in credit procedures for individuals and businesses, as well as promptly updated on website for people easily accessing information. To simplify the lending procedure, VBSP allows the borrowers to send the notarized copies or copies with original document to reconcile instead of verified documents by competent authorities as before.

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PHOTO ARTICLES

LENDING INTEREST RATE

Poor Households
Lending to poor households	6,6%/year
Lending to poor households in 64 poor districts as stipulated by the Government Resolution No.30a in 2008	3,3%/year
Near Poor Households
Lending to near poor households	7,92%/year
Students
Lending to disadvantaged students	6,6%/year
People in need of loans for job creation
Lending to business establishments owned by war invalids and handicapped persons	3,3%/year
Others...

DEPOSIT INTEREST RATE

Term	Deposit Rate
Overnight	3,04%/year
1 week	3,23%/year
2 week	3,5%/year
Others...